Human Factor in the AI Revolution
From recruitment to ethics, machine learning is transforming HR, but the human touch remains irreplaceable. Here’s how Elbit Systems is tackling this challenge.
A few days ago, the Avenue Conference Center in Airport City buzzed with energy as HR professionals from around the world gathered for AIHR 2024. The conference focused on how artificial intelligence is transforming the way we work and reimagining the concept of work itself.
One of the conference’s standout speakers was Dr. Shelly Gordon, EVP of HR at Elbit Systems. With nearly a decade of experience shaping the HR landscape and a doctorate in complexity studies, Dr. Gordon brought a unique perspective to the event.
"We’re not just adding tools to the workplace," Dr. Gordon told the audience. "We’re in the process of redefining what work means."
The Two Sides of AI's Impact
Dr. Gordon’s talk outlined two major shifts reshaping today’s workplace. The first is AI’s transformation of HR processes. Tasks like recruitment, which once took days or even weeks, are now streamlined.
"AI can scan resumes, rank candidates, and even predict who might be the best fit – all in minutes," she explained. However, while this accelerates hiring, it raises deeper questions. "How do we ensure candidates are not only skilled but also culturally aligned? That’s something algorithms can’t easily measure."
The second shift is broader: the evolution of organizations and jobs. "I believe some roles will disappear, as they have in every major technological revolution," Gordon said. "At the same time, new roles we haven’t even imagined will emerge. For instance, fields like AI ethics and regulation are expanding rapidly because these technologies pose questions we’ve never faced before."
Learning to Navigate the Future
AIHR 2024 tackled these challenges head-on, offering workshops, panels, and networking opportunities to equip HR leaders with tools for adapting to a fast-changing landscape. Participants explored topics such as using AI responsibly, managing its effects on workplace culture, and preparing for a new generation of workers.
Dr. Gordon emphasized the unique challenges posed by this generational shift. "Younger employees – what I call 'AI natives' – are already using AI in their daily lives," she explained. "But their managers, often 15 to 20 years older, are still adjusting to these tools. This creates a significant gap in understanding and expectations."
Humanity at the Heart of Work
Despite AI’s advancements, Dr. Gordon underscored the need to preserve the human side of work. She reflected on lessons from the COVID-19 pandemic: "Virtual interviews were efficient, but meeting candidates in person often gave us a completely different impression. There’s a richness to human interaction – intuition, emotion, and the ability to read subtle cues – that machines simply can’t replicate."
Gordon believes that HR roles will divide into two key areas. One will center on data and analytics, leveraging AI to predict trends and enhance decision-making. The other will focus on the human aspects of work – building relationships, fostering creativity, and supporting employee well-being.
"AI will help us save time and gain insights, but it can’t replace the essence of being human," she emphasized.
Opportunity Over Fear
Dr. Gordon reminded the audience that fears about technology are not new. "In the 1980s, when computers became common, people worried they would replace humans. While some jobs disappeared, many new opportunities emerged," she said. "I believe that AI will follow a similar path. It’s up to us to navigate the transition thoughtfully."
At AIHR 2024, the balance between technological progress and human values emerged as a central theme. As Dr. Gordon concluded, "AI is here to stay, but the spark of human creativity and connection will always be what truly drives us forward."
Photo by Lens Productions